Support

Let us be your personal on-call IT department for your website needs!

We offer various types and levels of support to ensure that you get the best out of your new website.

Our user support packages offers piece of mind that your queries and concerns are readily addressed.

Our packages

Ad-hoc

We can rapidly and cost-effectively assess, quote and resolve once off requests.

Pre-paid packages

We provide a range of 5, 10 and 20 hour pre-paid packages where we charge by the minute.

Prices start from $120 per hour + GST.

What is included?

We can address nearly every possible request under user support, these are just some of the services covered:

How do I...?

Questions? Assistance required? We are only an email or phone call away and are happy to help!

Content entry

Time poor? Let us update your site.

Remedy of defects

Found a bug? Let us squash it!

Training

We can provide in-house sessions or online video conferences to show you how to get the most out of your website.

Design / Images

Use our in-house designers to source / design the right images for your site.

Site updates

No security maintenance agreement? We can provide updates under support.

Enhancements

Need a blog, custom online form, ... We can assess and provide a range of solutions to meet your budget.

SEO assistance

Ensure that your site has all of the SEO tools and training to increase your rankings.

Hacked?

Let us assess and disinfect your site.

Drupal Handbook

A user guide for the Drupal Content Management System.

Online handbook

Information

We are open 9:00am - 5:00pm, Monday - Friday.

For general support or enquiries, please contact us via:

For hosting support, please contact us via:

To report any issue outside of office hours or during scheduled breaks, please email us.

Our servers are continuously monitored and we will attend to urgent hosting issues.

Login to monitor and track your support tickets

Client Portal